Privacy Statement - National Charity Lottery

Details We Gather

Communication Form Submissions

When you reach out via our digital communication channels, we gather:

Identification and connection details (electronic mail, telephone)
Correspondence substance and interaction record
Temporal markers of transmission
Network identifier and browsing data for protective measures

Entry Acquisition Details

For raffle involvement, we assemble:

Identification, location, and birth date for maturity confirmation
Financial transaction data (managed securely through external service providers)
Entry designations and acquisition record
Correspondence preferences for event announcements

Digital Platform Analysis

We assemble fundamental analytical information to enhance our online presence:

Visited sections and duration on platform
Device classification, navigation software, and display parameters
Regional positioning (municipal/provincial scope exclusively)
Origin pathways (routes to our digital platform)

How We Apply Your Details

Raffle Administration

To execute impartial and clear events, confirm qualifications, allocate rewards, and connect with contributors regarding event outcomes and reward acquisitions.

Participant Assistance

To address questions, deliver guidance, settle concerns, and sustain dialogue about your engagement in our charitable activities.

Regulatory Adherence

To observe gaming statutes, perform mandatory examinations, deter deceptive practices, and fulfill disclosure requirements to oversight bodies.

Digital Platform Enhancement

To examine platform utilization trends, elevate interaction quality, and verify our digital presence operates effectively across diverse technologies and interfaces.

Informational Outreach

With your authorization, to communicate details about forthcoming events, distinctive initiatives, and progress on our community welfare programs.

Protection & Integrity

To safeguard from deceptive actions, restrict unauthorized entry, and preserve the reliability of our raffle frameworks and procedures.

Cookies and Tracking Technologies

Essential Cookies

These cookies are necessary for the website to function properly:

Session Cookies: Maintain your login status and shopping cart during your visit
Security Cookies: Protect against cross-site request forgery and other security threats
Preference Cookies: Remember your language and accessibility settings

Analytics Cookies

We use Google Analytics to understand how visitors use our website:

Track page views and user navigation patterns
Measure website performance and identify technical issues
Generate aggregate reports for website improvement

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

View what cookies are stored and delete them individually
Block third-party cookies
Block cookies from specific sites
Block all cookies from being placed
Clear all cookies when you close the browser

Note: Blocking essential cookies may limit website functionality.

Data Retention and Security

Data Retention Periods

Ticket Purchase Data: Retained for 7 years to comply with tax and gaming regulations
Contact Information: Retained for 3 years after last interaction, or longer if required by law
Analytics Data: Aggregated data retained indefinitely; individual session data for 26 months
Complaint Records: Retained for 5 years for regulatory compliance

Security Measures

SSL/TLS encryption for all data transmission
Secure data centers with 24/7 monitoring
Regular security audits and penetration testing
Employee access controls and training
Regular backup and disaster recovery procedures
Incident response plan for data breaches

Data Sharing and Third Parties

When We Share Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

Payment processors for secure transaction handling
Independent auditors for draw verification
IT service providers for website hosting and maintenance
Customer service platforms for support ticket management

Legal Requirements:

Regulatory authorities for compliance and licensing requirements
Law enforcement agencies in response to legal subpoenas or court orders
To protect against fraud, security threats, or illegal activities

Your Privacy Rights

Access and Correction

You have the right to request access to your personal information and correct any inaccuracies. Contact us using the information below.

Data Portability

You can request a copy of your personal data in a structured, commonly used format.

Deletion

You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

Marketing Opt-out

You can unsubscribe from marketing communications at any time using the links in our emails or by contacting us directly.

Complaints

If you believe your privacy rights have been violated, you can file a complaint with the Privacy Commissioner of Canada.

International Transfers

Your data may be processed in Canada and other countries with adequate privacy protections.

Reach Out Regarding Privacy

For any confidentiality-related inquiries, concerns, or to utilize your information rights, please connect with our Privacy Representative:

Privacy Representative

Electronic Mail: privacy@nationalcharitylottery.ca

Telephone: 1-844-782-7775

Physical Correspondence: National Charity Lottery, Attn: Privacy Representative, 456 Community Drive, Surrey, British Columbia, V3S 1A1, Canada

Response Timeline: We will recognize your request within 5 operational days and deliver comprehensive resolution within 30 days.

You may also reach out to the Office of the Privacy Commissioner of Canada:

Digital Platform: www.priv.gc.ca
Telephone: 1-800-282-1376

Statement Revisions

This privacy statement may undergo periodic updates to accommodate modifications in our procedures or statutory obligations. We will:

Publish the revised statement on this section
Modify the "Recently Revised" indicator above the statement
Inform you of substantial modifications through electronic correspondence or platform notification
Preserve an alteration record for openness

Recently Revised: February 12, 2026