Regulatory Details
National Charity Lottery functions within rigorous regulatory frameworks to guarantee equitable participation and thoughtful engagement standards.
Organization Information
National Charity Lottery
Authorization & Governance
British Columbia Gaming Authorization
National Charity Lottery maintains complete authorization and oversight through British Columbia Gaming Policy and Enforcement Branch under the following permit designation:
- Charity Lottery Permit: #126915
This authorization enables the administration of charitable raffle initiatives throughout British Columbia and confirms adherence to all provincial gaming policies and benchmarks.
Governance Adherence
Community Allocation
At least 50% of total revenues are directed to accredited British Columbia charitable organizations, with comprehensive yearly disclosures accessible upon inquiry.
Thoughtful Engagement
We maintain rigorous thoughtful participation protocols, encompassing maturity confirmation (18+), transaction boundaries, and voluntary exclusion provisions.
Fiscal Clarity
Every monetary activity receives annual examination by independent certified accountants and submission to oversight agencies.
Information Safeguarding
Personal details are managed according to PIPEDA requirements and secured through industry-leading protective protocols.
Concerns & Resolutions
How to Submit a Concern
If you have questions regarding any element of our activities, we welcome direct communication so we can resolve your matters efficiently.
Communication Channels:
- Telephone: 1-844-782-7775 (No-charge, accessible 9 AM - 5 PM PST)
- Electronic Mail: concerns@nationalcharitylottery.ca
- Physical Mail: National Charity Lottery, Attn: Concerns Division, 456 Community Drive, Surrey, BC V3S 1A1
Response Timeline: We strive to recognize all concerns within 24 hours and deliver comprehensive resolution within 7 operational days.
Elevation Procedure:
If our initial handling does not meet your expectations, you may advance your concern to British Columbia Gaming Policy and Enforcement Branch:
- British Columbia Gaming Branch
- Telephone: 1-888-795-4999
- Digital Platform: www2.gov.bc.ca/gov/content/industry/gaming
Participation Conditions
Qualification Criteria
- Must attain 18 years of maturity or greater
- Must maintain residency in British Columbia
- Entries must be acquired within British Columbia
- Single entry acquisition per individual per event (except where otherwise indicated)
Reward Retrieval Prerequisites
- Legitimate identification documentation must be supplied
- Rewards must be collected within 90 days of event conclusion
- Taxation responsibilities remain with the recipient
- Rewards are non-assignable and cannot be converted to monetary equivalents unless explicitly stated